FAQs

Answers to Your Questions

Do you only care for cats?

We do primarily care for cats, but we also take care of dogs, birds, fish and other small mammals if they live in a household with cats.

How do I start service?

What are your service and office hours?

Pet sitting visits are conducted between 7 am and 8 pm, seven days a week.

Our office hours are 8 am to 7 pm, 7 days a week.

How much notice do you need to schedule visits?

If you’re a new customer, please give us a few days notice to set up the meet and greet in your home. Once you become a client, we require at least 24 hours notice to request visits. You can text or email us directly to book visits or you may schedule them yourself through our pet sitting software.

What are your minimum visit requirements?

Cats and other small mammals, birds and fish must have a minimum of one visit in a 24 hour period. Dogs must have a minimum of two visits in a 24 hour period. This is required for the health and safety of your pets.

How will you schedule visits for my pet?

All visits are conducted within time blocks; we do not offer exact times to perform visits. These include mornings (7:00 am-10:30 am), middays (11am-1:30pm), afternoons (2pm-4:30pm) and evenings (5pm-8pm). Time-blocks allow for any unforeseen issues that may arise when multiple Client household visits are scheduled (pet accident clean ups, administration of medications, traffic, inclement weather, difficulties entering property, emergency vet visits, etc.)

How will you access my home?

We request that you provide two working sets of keys to your home at our initial consultation. One set will remain on the sitter’s person while performing pet care visits and the second set will be securely stored in our office key lockbox. If main entry is through an electric lock or garage door, two working sets of keys being provided is still strongly suggested, due to the possibility of battery failure or power outages. If keys are not provided, they can also be stored securely on your property as a backup means of entry. We will need any electronic keys such as fobs, swipe cards, keyless entry downloadable apps and/or key codes prior to starting any job. We will pick up all keys/electronic devices at the initial consultation, and will leave them in a designated secure location after the last completed scheduled visit when requested by the Client. If we do not have a copy of keys/fobs for any future appointments, an additional fee will be charged to pick up or drop off keys/fobs starting at $25 per round trip. You may also choose to use a lockbox to store keys on your property.

What are your Payment Policies?

New Clients must pay balance in full when requesting reservations of services at the time of the initial free consultation in order to secure specific dates of services. Once established, you may pay through the integrated payment processor within the Time To Pet online portal via major credit card or through the Zelle, Venmo or PayPal Apps at the end of service. Payment is due no later than three calendar days after the last visit is performed. Tips are always appreciated and never expected.

Do you charge premiums for services on Holidays?

Due to the high demand for pet care services during these periods, a holiday rate of $5 extra per visit will be charged:

Regular Holidays:

Martin Luther King Jr. Weekend
President’s Day Weekend
Good Friday/Easter Weekend
Memorial Day Weekend
Juneteenth Weekend
Independence Day (may include surrounding days)
Labor Day Weekend
Columbus Day Weekend
Veteran’s Day (may include weekend)

Premium Holiday season:

Thanksgiving (Weds through Sun)
Christmas & New Year’s Day (12/18 – 1/01)

What do you do if there is a hurricane or other natural disaster?

If there is a hurricane during our visit, we will do our absolute best to gather up your pet(s) to place them in the innermost secure room in the house for protection.

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