FAQs
Answers to Your Questions
Do you only care for cats?
How do I start service?
Contact us and we will respond within 24 hours to schedule a complimentary meet and greet.
What are your service and office hours?
Pet sitting visits are conducted between 7 am and 8 pm, seven days a week.
Our office hours are 8 am to 7 pm, 7 days a week.
How much notice do you need to schedule visits?
Once you become a client, we require at least 24 hours notice to request visits.
You can text or email us directly to book visits or you may schedule them yourself through our pet sitting software.
What are your minimum visit requirements?
Dogs must have a minimum of two visits in a 24 hour period.
This is required for the health and safety of your pets.
How will you schedule visits for my pet?
All visits are conducted within time blocks; we do not offer exact times to perform visits. These include mornings (7:00 am-10:30 am), middays (11am-1:30pm), afternoons (2pm-4:30pm) and evenings (5pm-8pm). Time-blocks allow for any unforeseen issues that may arise when multiple Client household visits are scheduled (pet accident clean ups, administration of medications, traffic, inclement weather, difficulties entering property, emergency vet visits, etc.)
How will you access my home?
If main entry is through an electric lock or garage door, two working sets of keys being provided is still strongly suggested, due to the possibility of battery failure or power outages. If keys are not provided, they can also be stored securely on your property as a backup means of entry.
We will need any electronic keys such as fobs, swipe cards, keyless entry downloadable apps and/or key codes prior to starting any job. We will pick up all keys/electronic devices at the initial consultation, and will leave them in a designated secure location after the last completed scheduled visit when requested by the Client. If we do not have a copy of keys/fobs for any future appointments, an additional fee will be charged to pick up or drop off keys/fobs starting at $25 per round trip.
You may also choose to use a lockbox to store keys on your property.
What are your Payment Policies?
Payment is due no later than three calendar days after the last visit is performed.
Tips are always appreciated and never expected.
Do you charge premiums for services on Holidays?
Due to the high demand for pet care services during these periods, a holiday rate of $5 extra per visit will be charged:
Regular Holidays:
- Martin Luther King Jr. Weekend
- President’s Day Weekend
- Good Friday/Easter Weekend
- Memorial Day Weekend
- Juneteenth Weekend
- Independence Day (may include surrounding days)
- Labor Day Weekend
- Columbus Day Weekend
- Veteran’s Day (may include weekend)
Premium Holiday season:
- Thanksgiving (Weds through Sun)
- Christmas & New Year’s Day (12/18 – 1/01)